AppSelector is presented one time only to help complete the device set up. Currently we do not have a way for you to go through AppSelector again, unless you hard reset your device. Is Caller Tunes subscription available for purchase? Customers that have Caller Tunes will be allowed to keep the service, but if Caller Tunes is removed from your plan you will not be able to repurchase the service.
Will the Caller Tunes app still be available? Yes, the Caller Tunes app is still available for download in your appropriate app store. Will I still be able to move the Caller Tunes from my phone to a new phone? Yes, Caller Tunes are attached to your phone number, not your mobile phone. The Caller Tunes service plays over the mobile carrier network when someone is calling you.
If I remove the Caller Tunes service from my plan, will I be able to add it back at a later date? Customers that have Caller Tunes will be allowed to keep the service, but if Caller Tunes is removed from your plan you will not be able to repurchase the service from Metro by T-Mobile. The service includes unlimited calling to mobile phones and landlines, as well as unlimited text messaging.
It can be added within My Account or by visiting your local Metro store. Take a look at the countries that can be reached with International Text Messaging. Enjoy next business-day shipping, when available, at no additional cost for claims approved before p.
Enrollment is optional, may be cancelled at any time, and is not required to purchase or finance a device or obtain Metro by T-Mobile wireless service.
To enroll, please visit your nearest Metro by T-Mobile store. Why must I purchase the Select Shared Calling service for calls to conferencing, chat, radio broadcast and other similar numbers?
Our unlimited talk and text plans are for direct communication between two people. Do conference lines that I use for work require the Select Shared Calling service? Most conference lines provided by employers will not require the Select Shared Calling service. You can select to have voicemails sent as either emails or text messages. Voicemail to Text automatically transcribes any message 60 seconds or less and sends it to you.
The service transcribes up to characters, which can be emailed to you with an audio recording of the message. If you choose to receive Voicemail to Text by text messages, the message may be split into multiple text messages if it is longer than characters. Customers typically receive a converted message within one minute of the voicemail being left.
If you decide to turn off Voicemail to Text, it will not delete the original audio voicemail or the converted message. You can turn off Voicemail to Text within My Account. World Calling makes it possible for you to talk and text to and from several countries around the world. It can be added to selected rate plans through My Account. With World Calling, you can call several international destinations included in the service from anywhere in the Metro by T-Mobile home coverage area.
It also allows you data, talk, and text while traveling outside the U. Learn more about World Calling and see which countries are included in the service. Is Metro now owned by T-Mobile? Actually, T-Mobile has been the parent company of Metro since So, our customers have been enjoying the T-Mobile network since then. Do I as a current customer need to do anything? Customers have the option of doing nothing and will continue to receive the same great service they have enjoyed from Metro.
And now, customers have the choice to change to our new plans featuring unlimited high-speed data all month long, streaming video, cloud storage and more if they want to. If one of our new plans is a better fit for your current needs we are happy to help you make the transition.
Yes, of course! Will my phone still work? Do I need a new SIM card? No need to get a new phone or SIM! You and your phone will still enjoy the great Metro network powered by T-Mobile. Can I still pay my bill the same way? Yes, you can pay your bill using any of the options you did before. Can I purchase Metro services from a T-Mobile store? Are there any major changes to the MetroPCS stores?
MetroPCS stores will be updated internally to reflect all of the new changes inside the company, however it will take us some time to change the names on the outside of our locations. Please continue to visit MetroPCS stores with confidence.
Will network coverage be affected? Not at all! Is there anything I should do to get on the T-Mobile network? We took care of it for you, no need to make a change, simply keep using your service the same as before and enjoy the power of the T-Mobile network.
What will this mean to the phone selection available from Metro? We have many incredible phones coming to our line up over the next few months! Check www. Top 10 Questions 1. View More Support. General Troubleshooting. When a new update is available, you may receive a notification on your phone asking you to download the carrier or software update.
Metro by T-Mobile recommends you download these updates; they are important for the best possible customer experience. Web Access Issue from APN Address If you could access the web and no longer can, or you transferred from another mobile provider and cannot access the web, your APN may need to be reset. When will I lose Wi-Fi Calling functionality? You can also update your E Address within My Account. Top Ten Troubleshooting issues. No Data or Unable to Connect to the Internet If you are experiencing issues connecting to data or the Internet on your Metro by T-Mobile device, there are steps you can take to resolve the issue: Verify you are in the Metro coverage area using our Coverage Map Turn your phone off and back on again to power cycle the device Check that the following settings in your phone are accurate: Mobile data is enabled, Wi-fi is off, Airplane mode is off, Any mobile data limits are disabled Check your phone for any software updates — if there are any available updates, Metro recommends you install them If these troubleshooting attempts do not help you restore data or connect to the Internet, take your phone into your local Metro store or call customer service at metro8 for additional help.
Experiencing Slow Data If your data seems to be running slow, there are a number of ways you can learn more about or fix this issue. If you have an account with one of these digital app stores but are still having issues downloading apps, try these troubleshooting tips to resolve the issue: Verify you are in the Metro by T-Mobile coverage area using our Coverage Map which does include Mexico Turn your phone off and back on again to power cycle the device Check in your phone settings that there is storage available to download and run apps: Some phones allow you to use an external microSD card to increase storage If your issues are with an already downloaded app, try these steps to fix the problem: Check with your app store for any app updates Uninstall and reinstall the app If you still experience issues with your smartphone apps after attempting these troubleshooting techniques, please take your phone to a local Metro store or call customer service at metro8 for additional help.
Contact Us. Contact Metro by T-Mobile by Phone Metro by T-Mobile has live agents, some who are even available to help 24 hours a day, seven days a week. Box Albuquerque, NM Visiting a Metro by T-Mobile Store You can visit your local Metro store for assistance, information on devices and services, or to make a purchase.
Use this store locator to find the Metro location nearest you to see its hours of operation. New Account. Manage Account. If you've forgotten your password: Go to the My Account Sign In page Click "Forgot Password" Type Metro by T-Mobile phone number when prompted Answer secret question associated with that number A temporary password will be texted to you Once you've logged in using the temporary password, you must update your account with a new password. AutoPay is a worry-free way to pay for service and never accidentally miss a payment.
One of your saved payment methods can be used to make automatic monthly payments to your Metro by T-Mobile account. Visit Payments to learn more about saving payment methods and setting up AutoPay. Upgrading Your Phone Customers can benefit from our great device promotions, including instant and mail-in rebates, if it's been more than days from their new device purchase. Customers who are within the first days of a new device purchase can still buy a new phone on the same line of service, but at the full retail price.
Changing Your Plan When making changes to your phone plan, you can expect your next payment to increase or decrease slightly depending on your new plan.
You can also consider setting up automatic mailed payments through your bank. AutoPay AutoPay is a worry-free way to make payments. You can reactivate an account by simply making a payment within 30 days of the initial due date. Reactivate or Cancel Account. Reactivating Service Less than 30 days after deactivation If an account has been without service for fewer than 30 days, making a payment on the account can allow you to reactivate service.
Cancel Service If you wish to end your Metro by T-Mobile wireless service, you simply need to stop paying for your account. Shopping Online. Purchases and Activations Activations : Can I activate my phone online? This is required for you to bring your number to Metro Can I reactivate service using a Metro by T-Mobile phone that was previously used on the Metro network? Purchases : Can I purchase both iPhone and Android smart phones online?
Return a Purchase All online orders must be returned by mail using the prepaid return-shipping label that was included in your shipping package. There is no fee to return an item, and shipping is included when you use the provided return-shipping label. Metro by T-Mobile Accessory Warranty Metro by T-Mobile does offer a limited warranty on all Metro-branded accessories, meaning accessories with the Metro logo on its packaging.
Plans Overview. Find all of these services and how to add them by visiting the Services page. Included Plan Features. Amazon Prime What is Amazon Prime? Members can enjoy the following Prime benefits: Shopping: Find constant deals on hundreds of thousands of products, including exclusive deals for Prime members with fast, FREE shipping on over million items and flexible delivery options to fit your life.
Amazon Music: Download the Amazon Music app to listen ad-free with endless skips and offline playback. Audible: Unlimited listening to original audio series and playlists handcrafted for every interest. Prime Reading: Unlimited access on any device to more than a thousand eBooks, popular magazines, comics, books with Audible narration and more. Amazon Photos: Unlimited photo storage for you and five others.
You can download the following mobile apps from the App Store or Play Store: Amazon Shopping : The Amazon Shopping app lets you shop millions of products and manage your Amazon orders from anywhere. Amazon Music : Listen ad-free with endless skips and enjoy hands-free listening with Alexa-enabled devices. Download the Amazon Music app to listen on the go with offline playback. Also check to make sure your data is turned on in your phone settings. It helps Metro smartphones run more efficiently.
Learn more about Data Maximizer on the Metro Plans page. You can turn off Data Maximizer to allow for highest quality of video available by purchasing the HD video service. Google One What is Google One? What happens to my Google One account if my Metro account is canceled? Google One gives you: More storage for Original quality full resolution photos and videos. Downloads the latest photos from the cloud onto new devices, so you can easily view and share with other apps.
Backs up your photos, videos, and audio files sent via Android messages Provides easy one tap controls to backup your media files How do I back up my phone? With just one tap, members will be able to connect directly with a Google expert via phone, chat, or email note that business products like GSuite and non-Google products are not covered What member benefits do I get with Google One?
Does it cost more to share with my family? Installed Apps. MetroWeb Most Metro by T-Mobile phones come with MetroWeb already loaded — this application is a web browser that allows customers to search the Internet and visit web pages. It gives you the power to manage your service directly on your phone, including: Check your balance Service payment due date Make a payment Update features And more If you ported a device to Metro, myMetro will not have been automatically loaded to your phone.
How does AppSelector work? What are the benefits of AppSelector? How do you choose which apps to recommend to me? Is there a way for me to opt-out of AppSelector? AppSelector can be delayed for later, or skipped entirely. No, the apps are the same as those in Google Play Store. How do I access AppSelector? How do I launch the AppSelector? Is there a cost to use AppSelector? No, all applications are free to download. However, the individual app may have associated cost.
Which devices is AppSelector available on? Do I have to be on a specific rate plan to use AppSelector? Will the usage from AppSelector deplete my monthly data allotment? Contact Customer Care with any questions you may have. Paid Services. Call Detail This add-on service allows you to review all of your local outbound calls.
Call Forwarding Call Forwarding allows you to send calls from your cell phone to any local number. You can purchase this service at My Account.
You can activate, check the status of, and cancel the different types of call forwarding within your phone settings. Countries available through roaming Call landline phones in these countries Call mobile phones in these countries. Select Shared Calling Service Why must I purchase the Select Shared Calling service for calls to conferencing, chat, radio broadcast and other similar numbers? What if the number I am calling is not one of those types of services? World Calling World Calling makes it possible for you to talk and text to and from several countries around the world.
Signal Booster. What is a signal booster? A signal booster is a device that helps to extend the cellular coverage footprint in areas of weak or poor coverage. Why do I have to register? To ensure signal boosters are not interfering with cellular coverage the FCC has mandated signal boosters be registered with carriers.
Additionally, users are required to register their boosters prior to use. All carriers allowing the use of signal boosters on their network must provide a registration system so consumers can register the address of where the booster is used.
Registration must be made available by March 1, The carrier can then use this information when troubleshooting network issues. In the event a booster is causing problems on the network registration helps carriers identify and locate the booster.
Registration helps to protect consumers and carriers by streamlining network troubleshooting ensuring a positive signal experience. What data is collected for registration and how will it be used? The information collected during registration is specific to locating the address where the booster is used, and user contact information to enable the carrier to contact the user about the booster. This also includes information about the signal booster such as location, make, model, and serial number.
This information will be used to locate boosters in the event network issues are believed to be linked to the booster operation. Any information collected through this program will be used as described above and is subject to the Metro by T-Mobile Privacy Policy. How do I register? If you are a Metro by T-Mobile customer who received a booster, you are already registered to the address where the device was shipped.
If you purchased your own booster or have moved from the original, access the Signal Booster Registration Tool. Where can I find more information? The need to unlock the MetroPCS phone may emerge from the possibilities that open up once the phone is free of the carrier lock.
The following are the reasons or benefits that may prompt you to unlock your MetroPCS device:. You see that the benefits of having the MetroPCS phone unlocked are irresistible. Therefore, we would say that you must definitely try unlocking your device as long as you are not violating any terms of the contractual policy.
Besides, here are the top phone unlocking software and the best solutions to unlock Android phones for your reference. Well, to understand what all networks can be connected with an unlocked MetroPCS device, you must know something basic about the types of network connections.
These networks can only connect with their same counterparts and not interconnect. The problem of carrier lock might be more persistent with some of the MetroPCS phones, but we never said that it is a permanent issue with every phone. Some of the MetroPCS lock may end with the contract end, and the device gets unlocked automatically. Thus, it becomes very important to know the lock status of the device before going ahead with the unlocking process, as it will all be a waste of effort. There is one more way you can check the lock status of your MetroPCS device by contacting them directly.
Call the support team of the MetroPCS network and explain your inquiry about the lock status. With the assistance, get ahead with the suitable next step. Unlock codes are the first thing that comes to mind when the aim is to unlock the MetroPCS phone.
However, you must not trust any random third-party software-generated unlock codes, for they can turn out to be malware or simply aggravate the problem. What seems like a viable option is to get help from MetroPCS itself for unlocking the phone. Before we move on to see how that can be done, you need to know the Unlock Policy of MetroPCS that lays out certain conditions to be met by the device for being eligible for their unlock procedure. You will need to first check that your device meets all the above conditions.
Samsung Worldwide. Apple iCloud ID Services. Apple ID - Owner Info. Sprint USA Network. Apple Carrier and Simlock Check. A - T-Mobile iPhone. A - Sprint iPhone. A - Verizon iPhone. A - Cricket iPhone. A - Other Networks. Canada Networks. Japan Networks. United Kingdom Networks. Korean Networks. Australia Networks. Austria Networks. Chile Networks. Croatia Networks.
Denmark Networks. EMEA Networks. Egypt Networks. France Networks. Germany Networks. Ireland Networks. Next Tether Networks. Malta Networks. Mexico Networks. Netherlands Networks. Norway Networks.
Poland Networks. Romania Networks. Spain Networks. Sweden Networks. Switzerland Networks. Turkey Networks. El Salvador Networks.
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